Terms & Conditions

Last updated: 30 August 2026 · Website terms of use

Using this website

This website is provided by The Fireplace Company, Taunton, Somerset. By using it you accept these terms. The site provides information about our products and services and allows you to make enquiries; it is not an online shop and no contract is formed through the website itself.

Product information

We work hard to keep product descriptions, specifications, imagery and brochures accurate and current, drawing on manufacturer data. However, specifications can change and errors can occur. All product details — including dimensions, outputs, efficiencies and availability — should be confirmed with us before you make a purchase decision. Quotations, orders and installations are subject to our separate terms of sale, which are provided at the point of order.

Enquiries

Submitting a contact or favourites enquiry form sends us a message; it does not place an order or create any obligation on either side. We aim to respond promptly during business hours.

Intellectual property

The content of this website — text, imagery, design and code — is owned by or licensed to The Fireplace Company and protected by copyright. You may view and share pages for personal, non-commercial use. You may not reproduce, republish or commercially exploit any content without our written permission. Product imagery remains the property of the respective manufacturers.

Third-party links

This site links to third-party websites (for example manufacturer sites). We are not responsible for their content or their privacy practices.

Liability

The website is provided "as is". We exclude liability for any loss arising from reliance on information on this site to the fullest extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded under English law.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms: info@thefireplace-company.co.uk or 01823 325555.